Domestic Delivery (Malaysia)
The Pos Laju logo is a trademark of Pos Malaysia Berhad
Tamamono offers delivery service to your doorsteps for all buyers within Malaysia. We will be using Pos Laju courier services with tracking number. ETA after shipping is within two working days for Peninsular Malaysia, usually will arrive the next day after shipping. ETA for East Malaysia is within four working days after shipping, usually will arrive two working days after shipping. An extra one or two working day will be needed during peak period (Christmas etc).
Working day: Monday to Friday (except public holiday)
Pos Laju delivery with tracking number
Peninsular Malaysia (west Malaysia):
FREE DELIVERY FOR PURCHASES OF RM35 AND ABOVE (unless stated otherwise)
East Malaysia (Labuan, Sabah & Sarawak):
FREE DELIVERY FOR PURCHASES OF RM40 AND ABOVE (unless stated otherwise)
We would advise you on the total costs including product prices and delivery fees each time you place an order.
We will not reveal or sell any of your information to unrelated third parties.
Unpaid items will only be hold and reserved for maximum 24 hours (unless stated otherwise).
Time of shipping
Your purchased goods will be shipped only after we receive clear payment. Shipping days are Monday to Friday and exclude public holiday (unless stated otherwise).
Longer processing time might be needed during peak seasons or temporary stock shortages (buyers will be notified).
Goods sold are returnable for refunds within 48 hours after delivery was made to the recipient, under the following conditions:
Damaged & Missing Shipment Policy
If the items in the shipment is severely damaged, please take a photo and send to us within 24 hours after receiving the shipment. We will provide full refund OR resend the shipment if the shipment is severely damaged or missing. Damages due to mishandling by recipients or minor damage will not be entertain.
This policy is not applicable for those that provide incorrect delivery address or unavailable address. Marimo is a natural ball-shaped algae moss, some may not be completely round, it is not due to damage during shipping