Domestic Delivery (Malaysia)

The Pos Laju logo is a trademark of Pos Malaysia Berhad

The DHL eCommerce logo is a trademark of DHL International GmbH

Tamamono offers delivery services to your doorstep for all clients within Malaysia. Pos Laju and DHL courier services with tracking number are available.

Under normal circumstances, ETA after shipping is one to three working days for West Malaysia. ETA for East Malaysia is three to five working days. Please allow for slight deliery delays during peak periods (Christmas, Raya, CNY etc).

Working day: Monday to Friday (except public holiday)

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Delivery Rates

Pos Laju
Peninsular Malaysia (west Malaysia):

• RM6.50 nett

Free delivery for purchases totaling RM30 and above (unless stated otherwise)

East Malaysia (Labuan, Sabah & Sarawak):

• RM12.80 for purchases below RM30
• RM6.80 for purchases between RM30 and RM60

Free delivery for purchases totaling RM60 and above (unless stated otherwise)


DHL eCommerce
Peninsular Malaysia (west Malaysia):

• RM6.00 nett

Free delivery for purchases totaling RM30 and above (unless stated otherwise)

Delivery Policies

Privacy
We will not reveal or sell any of your information to unrelated third parties.

Unpaid items
Unpaid items will only be hold and reserved for maximum 24 hours (unless stated otherwise).

Time of shipping
Your purchased goods will be shipped only after we receive clear payment. Shipping days are Monday to Friday and exclude public holiday (unless stated otherwise).
Longer processing time might be needed during peak seasons or temporary stock shortages (clients will be notified). 

Return policy
Goods sold are returnable for refunds within 48 hours after delivery was made to the recipient, under the following conditions:

• ​​buyers agree to pay for the full return shipping fee 
• return postage must be done through Pos Laju with tracking number, tracking number must be provided
• returned item(s) must be in original package and in good condition, all parts of the item(s) must be returned

Tamamono will not refund any postage fee(s) paid by the buyers during the initial purchase. Refunds will be done through online banking after we received and checked the returned items. 

Damaged & Missing Shipment Policy
If the items in the shipment is severely damaged, please take a photo and send to us within 24 hours after receiving the shipment. We will provide full refund OR resend the shipment if the shipment is severely damaged or missing. Damages due to mishandling by recipients or minor damage will not be entertain.
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This policy is not applicable for those that provide incorrect delivery address or unavailable address. Marimo is a natural ball-shaped algae moss, some may not be completely round, it is not due to damage during shipping